Player Support

Junior Customer Support Agent

Responsibilities

  • Handle and resolve customer requests and application related issues
  • Conduct a thorough investigation of possible production issues
  • Identify and escalate issues/bugs to the appropriate team when needed
  • Show a positive attitude, even when faced with misplaced criticism or frustration

Requirements

  • Written English (no lower than B2) is a must
  • Experience in customer support/service will be a plus
  • Strong communication, analytical, research and troubleshooting skills
  • Basic understanding of SQL will be a plus
  • Experience with helpdesk systems will be a plus
  • Problem-solving skills and the ability to work with a large amount of data from different sources
  • Ability to work independently and put proper priorities

We offer

  • Challenging tasks, opportunity to influence the quality of the product
  • Really good team and professional management
  • Interesting long-term project
  • Individual program of development
  • Work in a comfortable office
  • Career planning and regular performance reviews
  • 20 working days of paid vacation, paid sick leave
  • Medical insurance, sports compensation
  • Free English lessons
  • Training programs and conferences

Want to become a Junior Customer Support Agent?

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